Returns Policy

To return any goods for testing, you will be fully responsible for the shipping cost. Ensure you obtain proof of posting as we assume your full responsibilities until we confirm the order’s arrival.  Please note that we can ONLY refund postage fees if a product is defective or becomes defective within 30 days. Also, we can refund postage fees if the items are returned in line with our Replacement Policy.

We can ONLY refund standard or tracked shipping fees if you use our delivery service option before shipping. However, we cannot refund delivery fees for goods returned in good conditions. We will not be responsible for a refund using any special delivery service. In some situations where a refund is applicable, we reserve the right to remove initial restocking or shipping cost. If you make a mistake in purchasing or selecting an item, we may consider returning with the right to deduct all postage costs.

Replacement Policy

If you received defective goods on arrival, please notify us within 14 working days. If applicable, we will ship replacement parts over to you. And if otherwise, we will ask you to return the product to our company under our Returns Policy. You must attain a “Return Request Number” from a Customer Service Representative before sending any item. Once confirmed, we will supply replacement parts as required.

Where merchandise returned to us is in perfect shape and satisfies our Return Policy, we cannot refund your return shipping costs. And any deviation from these conditions, we hold the right to deduct our initial postage or charge a restocking fee. We WILL NOT be accountable for any loss or damage arising directly or indirectly on goods delivered in healthy conditions (already confirmed by you). Please note that we are unable to accept returns on items purchased as a used product, clearance sales, or sold as-is.

Electrical Equipment

Please keep in mind that electrical items, including aquarium pumps, skimmers, and filters, can contribute to noise pollution when in use. Manufacturer indicating noise levels are only relative and don’t give measurable decibel gauge. The manufacturer must confirm the return of products under these considerations to be in an excellent working state. Any deviation from this criteria will not be approved. However, we may consider that customers return goods to us for repairs or replacements.

Manufacturer’s Guarantees

At Marine Corals, we partner with the manufacturers to make sure their warranty on all products is honoured. We thrive on resolving all issues should they arise within the warranty period. As usual, we are committed to refunds of postage fees as long as they are returned within 14 days of the original purchase. You might be eligible for a guaranteed return if you return a defective product within the first few weeks of purchase. Kindly keep in mind that we offer replacement parts only approved by the manufacturer. Please DON’T returns any items to us without prior approval. We cannot replace glass items, such as glass bulbs/tubes unless they are deficient within the “14-day” period.

Cancellation Policy

If an item is defective on arrival or becomes defective within 14 working days, you have the right to return it to us. You must return the product in new condition with the manufacturer’s warranty, under our Returns Policy. Please endeavour we receive the items within 21 days of the cancellation notice. You will be responsible for any loss or damage if it extends this period.

Please note that the item and original display package must be in new condition to be eligible for a full refund. Also, all accessories, warranty cards, etc., must be enclosed in the returning box. However, we may not be able to give a full shipping fee.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Financing

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Promotions

ITSCOMINGHOME Ends Sunday 11th July Midnight- Promotion is on everything except aquariums and Radical Reefs reserve the right to remove such discount at any time.